FREQUENTLY ASKED QUESTIONS
Q: WHAT SHIPPING METHODS ARE AVAILABLE?
A: We use carefully selected partnered carriers to deliver our shipments across the country. Depending on your location we provide Standard & Expedited Deliveries - the delivery times vary between 2 to 14 business days after shipping.
Q: HOW LONG WILL IT TAKE TO GET MY PACKAGE?
A: Most of our shipments are delivered within 2 to 6 business days after shipping however delivery times may vary depending on your location.
Contact us for more information on deliveries.
Q: DO YOU SHIP INTERNATIONALLY?
A: No, we do not ship internationally.
Q: WHAT ARE THE PAYMENT OPTIONS?
A: We accept Visa, Mastercard, American Express and PayPal
Q: HOW CAN I PLACE AN ORDER?
A: Select a product you would like to buy and then click ADD TO CART button. In case you wish to add more products to your cart, click CONTINUE SHOPPING. When done, click on the shopping cart button (top right corner) and select PROCEED to CHECKOUT. Then simply follow PayPal instructions to complete the payment. That's it, your order will be placed with us.
Q: DO I NEED AN ACCOUNT TO PLACE ORDERS?
A: When you are in a hurry to buy an item, or just don't want to create an account, we provide the option for Guest Checkout. It is easy and fast.
To place an order as a guest:
- Add the item(s) to your cart.
- Select Check Out from your cart.
- Under No account? No problem select Continue.
- Enter your information in the fields provided.
- We require you to enter an email address so we can send you updates about your order, but don't worry—we don't use the information to create an account.
Q: HOW CAN I MODIFY OR CANCEL AN ORDER?
A: You can modify or cancel an order via the Account Information tab. Click on the Account icon (top right corner of the page), then go to PURCHASE HISTORY. Select the order you want to modify - click on EDIT and check the available options. Once your order has been shipped and a tracking number shows up in your account, you will no longer be able to make any changes.
Q: I RECEIVED MY ORDER BUT THE ITEMS ARE DEFECTIVE / DAMAGED. HOW CAN I GET A REFUND?
A: If your order is missing an item or an item from your order is missing parts, it may have been split into multiple shipments. If you were sent the wrong /defective /damaged item,
Contact us for a replacement (if applicable) or a refund. Please refer to our
RETURN & REFUND POLICY for more information.
Q: THE ITEM SHOWS AS DELIVERED AS PER THE TRACKING DETAILS BUT I HAVE NEVER RECEIVED IT. WHO SHOULD I CONTACT?
A: We recommend waiting 48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.
If it has been more than 48 hours following the delivery confirmation:
- Look for a notice of attempted delivery left by the carrier
- Look around the delivery location for your package (On the porch, by your garage etc.)
- See if someone else in your household or a neighbor accepted the delivery
- Verify the shipping address used by the carrier and on your order was correct
- Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail
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Contact us if you are unable to locate your delivery
